Legal
Last updated: 2026-05-18 · Catalyst Apex LLC · Wyoming Limited Liability Company
Catalyst Apex LLC is committed to resolving every concern directly and quickly. The steps below describe how disputes, refund requests, and chargebacks are handled. If you have a concern, please contact us first using the contact details below. Most issues are resolved within two business days.
If you have a concern about a payment, an engagement, or a deliverable, please email billing@catalystapex.tech with the subject line Dispute Inquiry and include your engagement reference number. We respond to every inquiry within two business days. The fastest path to a resolution is direct contact; the steps below depend on this first step having been taken.
Catalyst Apex engagements are professional advisory services delivered against a signed engagement letter. Because work commences immediately on countersignature, refunds are handled as follows:
Approved refunds are processed back to the original payment method within five business days of approval. Card refunds appear on your statement within one to two billing cycles depending on your card issuer. Bank-transfer refunds settle in three to five business days.
If you believe Catalyst Apex has not delivered what was committed in your engagement letter, please email the contact above with: (a) the specific commitment that was not met, (b) the date the commitment was due, and (c) any supporting correspondence. We will respond within two business days with either a remediation plan, a revised schedule, or a refund proposal, whichever is appropriate. The remediation process is documented and tracked in writing for every case.
Filing a chargeback with your card issuer before contacting Catalyst Apex directly bypasses the resolution process above. If you file a chargeback without first emailing us, we will: (a) provide your card issuer with the signed engagement letter, all deliverables to date, and our full correspondence record; (b) consider the engagement closed at the chargeback amount; and (c) decline future engagements. We strongly prefer to resolve every concern directly. If your concern is genuine, our direct process is faster and more flexible than a card-issuer dispute.
If a dispute cannot be resolved through the steps above, it proceeds to binding arbitration under American Arbitration Association rules, in the State of Wyoming, per the arbitration clause in our Terms of Service. Each party bears its own costs unless the arbitrator orders otherwise.
This policy was last updated May 18, 2026. Catalyst Apex LLC reserves the right to update this policy. The version in effect at the time of each engagement is the version incorporated into the engagement letter for that engagement.